Candidates who have failed an examination are encouraged to explore our Exam Review Services before considering submitting a request for Administrative Reconsideration.

Administrative Reconsideration

Candidates may request Administrative Reconsideration of their examination result in the following circumstances:

Where the candidate experiences ill-health on the day of the examination that they believe could reasonably be expected to have negatively affected their examination result; or
Where the candidate believes that there were administrative issues, not resolved by the NACOR at the exam, that could reasonably be expected to have negatively affected their examination result or placed them at a disadvantage relative to other candidates with respect to their ability to demonstrate competence; or
Where the candidate believes there exist extraordinary circumstances that could reasonably be expected to have negatively affected their examination result.

NOTE: Candidates are strongly encouraged not to attempt an examination and to withdraw from the examination prior to the examination date if, prior to the examination, they are ill or experience extraordinary circumstances that may affect their performance in the examination. The decision of the application for Administrative Reconsideration will consider whether the candidate had sufficient prior knowledge of ill-health or extraordinary circumstances to make an informed decision with respect to withdrawing from the exam.

NACOR will not change an exam result from a fail to a pass as a result of granting an Administrative Reconsideration.

“Administrative Issues” are examination day occurrences or omissions that deviate significantly from the National Alliance of Canadian Optician Regulators (NACOR) examination administration standards or procedures that were not resolved by NACOR at the exam.

“Extraordinary Circumstances” are situations outside of the control of the candidate which are not related to administrative issues on examination day or ill-health on examination day.

Requests for Administrative Reconsideration, and related supporting documentation, must be submitted via email to exam@nacor.ca within thirty (30) calendar days of the date of the examination result notification to the candidate. The application must include:

- A letter detailing the reason(s) for the application including if the issue was brought to a NACOR representative’s attention at the exam and any steps that were taken to resolve the issue.
- Any other supporting documentation relevant to the candidate’s illness and necessary for adjudication.

Information about practical experience, letters of reference, and financial status will not be considered as part of the Administrative Reconsideration process. Upon receipt of the application and associated fee, NACOR will conduct an internal review of the documents provided by the candidate, as well as any other information deemed relevant.

A letter documenting the outcome and rationale for the decision will be issued to the candidate by NACOR.

The Administrative Reconsideration is denied.
- The identified issue(s) could NOT reasonably be expected to have negatively affected the candidate’s examination result. The failed attempt will remain in the candidate’s examination history.
The Administrative Reconsideration is granted.
- The identified issue(s) could reasonably be expected to have negatively affected the candidate’s examination result. The failed attempt will be removed from the candidate’s examination history.

Additionally, if the Administrative Reconsideration is granted for reasons of administrative issues on examination day, NACOR will refund the administrative reconsideration fee and annul the charge for the exam application fee for the next exam attempt.