If a candidate be unable to attend the scheduled examination for a valid reason, such as illness immediately prior to or on the same day as the examination, or other circumstances outside of the candidate’s control, notification must be given immediately to the NACOR office. A message must be left at the NACOR office at 1-866-949-1950 or by email at exam@nacor.ca prior to the start of the examination. Supporting documentation for missing the examination must be supplied. A full refund, less an administration fee of $75.00 per examination, will be issued by NACOR.

A candidate who does not attend a scheduled examination and who fails to make the proper notification or who has made proper notification but is subsequently unable to supply sufficient documentation, will forfeit all examination fees.